Are you looking for a virtual assistant to help with your busy schedule? Whether you need assistance with tasks like scheduling appointments or managing your email, hiring a virtual assistant will be perfect for you. But before hiring them, it’s important to know the crucial things like their availability, their skillset, and of course how much they will charge you for their service. Asking these important things will help you decide if you’re going to hire them, or you’ll find a new one who’s more fit for the job. We prepared a list of questions for you so you can save this one to serve as a guide when you finally decide to take the next step.
These questions will help you determine if the virtual assistant is a good fit for your business. Here are 10 questions to ask your virtual assistant before you hire them:
1. Do you work with assistants or other team members to complete your work? If so, how will your work be delegated and handled between you, other team members and my organization?
This question will not only help you understand what type of virtual assistant you’re hiring—an independent contractor or a team of virtual assistants—but it will also help you have a glimpse of the cost. Usually, a virtual assistant is an individual, independent contractor. However, there are times that you will encounter a group of VAs with different specialties who are working together as a team. When you encounter the latter, you must know how the work will be delegated among them, so you won’t be surprised that someone else’s in the team is working on the project you gave to the other team members.
2. What is your level of experience working with clients in my industry? Do you have experience working with similar clients in the past?
This is one of the most popular questions when hiring a virtual assistant. Of course, you want to ensure that you are hiring the right person for the job. You don’t want to hire someone who is not capable of doing the job you want to get done, right?
Virtual assistants are not created equal, that’s why it’s important for you to know if the assistant you’re hiring worked with a client in your industry. This will give you the idea if he or she has a background in your industry and if he or she knows well the job you want to get done.
3. What’s Your Availability Like?
Knowing you VA's availability will help you determine whether they're fit for a specific job or not. For example, you're an executive coach who has coach sessions every 9 AM to 4 PM and you need your virtual assistant to transcribe the meeting for you. Although recording the meeting is in the options, you may come across with a client who doesn't want to record the session for confidentiality. You need your VA to be available in that specific time of the day to fulfill his/her role.
Another reason why you should ask this question is because some virtual assistants are working with multiple clients. You don't want to skip this question only to find out in the onboarding day that they're not free at that time, right?
4. What methods do you prefer for communication?
Finding out your VA's preferred method for communication will help you adjust and adopt quickly if you're not used to working with someone. This question is important to set expectations to both sides how you want to be communicated with. You and your VA should meet halfway, and I think this question will help you both with that.
5. Are there any specific skills that you have that are necessary for this job?
You want someone who knows what they’re doing to do the job for you, right? Asking this question will help you determine if the virtual assistant has the skills they need for the job. For example, a social media manager has to be well-versed in using software to design something for social media content. Therefore, you must use this question to know if he/she knows how to use photoshop or Canva. Otherwise, it’s a redflag and you must let him/her go.
6. When working on a project, how do you keep track of all of the details involved?
One of the top qualities of a virtual assistant is being able to keep track of all the details necessary for the project. You as a client can’t afford to compromise your business just because the VA you hired is not detail oriented. Asking this question to your VA will help you determine if he/she is the one you are looking for. Failure to provide an answer to this question should raise a red flag to you as a client because you don’t want to hire someone who can’t keep track of the important details.
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7. What’s your core skillset? What do you find yourself doing the most for your clients?
Does this person have everything you need? Can he/she go beyond and give his/her full effort throughout the project? These questions in your mind can be answered by asking your VA about his/her skillset and what they can do for their clients.
Knowing their core skill will help you determine which Virtual Assistant is the best one for you.
8. What administrative tasks would you like help with on a daily basis?
This will help you make them showcase their skills and how they understand their job. By asking what tasks they want help with will make you determine if they're really up for the job role or not because they would know for sure what would challenge them.
Moreover, this question will show if they're a team player or not because asking for help should be one of their traits if they really want the job to get done successfully.
9. What is the longest you have ever been employed as a virtual assistant?
This question can help you determine how much experience this person has in the field of Virtual Assistantship and how successful they have been in the past. This will also assist you in justifying the service fee.
10. How Much Do You Typically Charge Per Hour?
It may seem like an obvious answer, but this tells managers about how much value Virtual Assistants place on themselves (which will then affect compensation) and what clients have paid them thus far. The company will also want to know if a candidate charges by the hour or project so that they can determine how often they’ll need them and what projects will be most cost-effective.
These are the type of questions that you can ask a virtual assistant you are hiring. Why? Because it's important that the candidate is a good fit for the position and the company overall. Also, you'll get a feel for how they will respond to different situations that you may encounter as the employer of the VA you are going to interview.
This is a great guide If you’re kind of lost and don’t know how and what to ask the candidates who are applying for the position. So, make sure to save this guide and learn more on how to find the perfect virtual assistant for your business here.